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FAQ

Frequently Asked Questions and Answers...

 

You can track your order status in real time by entering your order information on the Track It! page. 

After an order has been placed, it is promptly sent to one of our 4 fulfillment centers where we will ship your item(s). Once it is in transit, usually within 3-5 business days, you'll receive an email from us with your tracking number.

KEEP IN MIND, it will take several days before the tracking code begins to report on the status of your  order. It may also look like the status is not changing, but this is normal while your order is in transit. The closer to your door, the more frequent the updates.

Below, in the next question and anwer are expected delivery times based on your location.

Typically, you’ll receive a shipping confirmation email a few days after your initial order date.  Even though your order may ship one day after your order it sometimes can take another 3-4 days for your live tracking number to appear in our system. Immediately, we'll send you a shipping confirmation email with your tracking number.

US Shipping Time Estimates

Shirts: 7-14 Days
Other Products: 20-30 Days

International Shipping Time Estimates

Shirts: 10-20 Days
Other Products: 20-30 Days

If the estimated ship times seem a bit long, it's because many items are made-to-order and/or are shipping internationally, which is what affords you the discount. The best things are worth waiting for!

  

LifesBest.net successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

Simply choose your style from the dropdown menu on the product page then click the “Add to Cart!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number. 

LifesBest.net is hosted on the Shopify platform which is trusted by over 165,000 online store owners.

For maximum security, your transaction is handled between the credit card processor and your bank. We don't have access and never see your credit card information, only the last four digits of your card for reference. 

Clicking on the Checkout button in your LifesBest.net cart will transfer you and your items to Shopify's checkout.shopify.com server to complete the purchase.

You'll notice a lock symbol appear in your browser's address bar and the prefix will switch from "http:" to "https:" to indicate that you are in a secure environment. Shopify uses 128-bit encrypted SSL certificates and is fully PCI compliant. Shopify store owners, such as LifesBest.net never see your credit card information.

Shopify is a publicly traded company based out of Ontario, Canada, and has been in business since 2005. Their technology handles over $3.7 billion in annual sales. When the Heartbleed security exploit impacted the web in 2014, Shopify was able to resolve the issue within hours - quicker than even Google and Yahoo!

 

When you order various products it's common for them to be shipped separately so you get them faster. You may receive one product before another one, but there's no need to worry. Just know that all your products will be in your hands soon. 

Two possibilities.

One, it could be too soon for a tracking number to have been assigned to your shipment. It can take 3-5 days from the time you order, sometimes longer. You'll receive an email soon enough with your tracking number.

Two, please check your SPAM folder to see if your confirmation email is there. Be sure to add concierge@lifesbest.net to your whitelist to avoid these issues. 

Our refund policy lasts 30 days for retail items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Non-refundable items
  

"Free Offers", "Giveaways", "Free+Shipping", "Just Pay Shipping" offers must be canceled within 24 hours of your order. Free items (shipping & handling charges) are non-refundable once shipped.


Non-returnable items

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Addtional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery


Refunds
(if applicable)

To complete your return, we require a receipt or proof of purchase. If your item is damaged, please send an image to concierge@lifesbest.net and we will fix it. :)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds
(if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: concierge@lifesbest.net


Sale items
(if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges
(if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at concierge@lifesbest.net for a Return Authorization Number, then mail your product to: LifesBest.net 301 30th Ave N, St Petersburg, FL 33704


Gifts
 
 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


Return Shipping


Contact us for an RA (Return Authorization) Number. Once obtained, write it on the shipping label. Mail your item to: LifesBest.net 301 30th Ave N, St Petersburg, FL 33704

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (exceptions may apply).

Please ensure you use a trackable shipping service or purchase shipping insurance. We are not responsible for any lost return package, and will not process any refund or exchange if we do not receive the return package.


Missing USPS Delivered Shipment

This policy applies to orders that USPS Tracking shows as delivered but the customer has not received.

Please verify that the address you entered as your shipping address is correct.

Please check with other family members to make sure someone else didn't bring it in.

Please call your post office with your tracking number and request they confirm their tracking information is correct.

If USPS confirms that their tracking is, to the best of their knowledge, correct, then a theft report must be filed with the US Postal Inspector so the loss can be researched.

https://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx

We require the completed report from USPS via the customer to continue.

Once we have a report from USPS and the Postal Inspector, if your package still is not found, we will re-ship your item, or if it is no longer in stock, we will issue a refund.

 

_______

For any further queries, please email us at concierge@lifesbest.net.

 

Manufacturers, just like store owners, like to show their appreciation by rewarding their favorite customers with gifts and special offers.

When we order large quantities of certain items, the folks that make them for us will set aside a small amount every month. As a promotion, they will give them away to our best customers at a special 100% discount, which drops the price down to $0.00, meaning, FREE! The cost of Shipping & Handling depends on where it's going so all they ask is that our customers cover that expense. Hence, "Just Pay Shipping!"

At the beginning of every month, we list our "FREE - Just Pay Shipping" items in the FREE ITEMS COLLECTION. However, when the allotment set by the vendor is finished the offer is over.

"...so if you really like something, get it,
literally, "while supplies last!"

The offer may or may not be available again next month, or ever, which is why we encourage you, if you really like something, grab it while supplies last!     
 

Keep in mind though, that while our refund policy is very generous on all our items, refunds apply to an item's full retail price. Shipping and handling, especially when someone wants something rushed overnight or sent to a distant location, can get pretty expensive, so S&H is non-refundable. 

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